We will deliver your goods to the address you provide us at the time you place your order.
We can only deliver within the UK mainland. If you live further afield we are able to deliver to a port or shipment company. Please be aware that delivery charges or surcharges may apply.
For more information call our sales team for further details 01452 582350. Whilst we try to update customers on delivery days, we rely on information from our chosen carrier service and therefore cannot guarantee the date provided will be accurate. All items are delivered in a large box to giving the item protection against damage in transit. Sofas and the Islington chair are delivered by an individual van service, the delivery man will place the item in the chosen room for you, provided the access is good. Please note this service can extend the delivery time of your item to approx 10 days.Due to our commitment to the environment, we prefer to wait until all your items are in stock before we arrange delivery so that we can deliver them all at once. However, if you have an urgent need for one of the items on your order, we may be able to arrange for your in-stock items to be delivered separately. Subsequently, your out of stock items will be delivered at a later date. Please note that if you choose to split your order like this, you will incur an additional delivery charge.
Before placing your order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. We endeavour to give as much information as possible in respect to weight and size of our products, however, please contact our sales team on 01452 582350 if you are unsure.
Please be aware Lloyd Loom provide a standard door step delivery service, if you feel that you are unable to handle your purchase from the door step to the room required then we are able to offer an upgraded 2 man white glove delivery service at extra cost.
Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.
Once you have signed for your goods, you will become the owner of the goods and therefore be liable for their subsequent loss or destruction. However, if you wish to for your goods to be returned after you have signed for them, please see section 4 of our terms and conditions below. Please check all items thoroughly before signing the delivery disclaimer which will be handed to you on delivery. Free returns can not be processed if goods are found to be damaged upon later inspection and failure to identify any faults with your order may result in a collection fee being taken off your refund – so please check thoroughly. Signing “not checked” or “signed as unseen” is not acceptable.
Whilst we make every effort to adhere to delivery times, Lloyd Loom are occasionally subject to delays from our suppliers, which may affect your delivery times. Unfortunately, Lloyd Loom cannot be held liable for any delay in delivery beyond our control.
For all deliveries, it is essential that someone is available to receive delivery. Unfortunately, we will not be able to deliver your goods if there is no one at home to sign for them. If you miss your delivery you will be charged for the costs incurred. Re-delivery charges are £30 for Standard Delivery, £60 for Heavy Item Delivery and surcharges can apply depending on your location. Please note that all our delivery services offer an all day service and we are not be able to advise of specific delivery times. Please see our delivery page for more information.
To keep your items in the best possible condition, they are carefully packaged to avoid damage during transit. When you receive your goods, please remember to keep the packaging until you’re 100% satisfied with your order. In the unlikely event that you need to return the item we can only accept it in suitable packaging. This is really important, as each piece of furniture needs the same amount of protection returning to our warehouse as it does on its way to our customers.
Whilst we will endeavour to adhere to delivery time slots, please bear in mind this may be subject to change due to circumstances outside the drivers control such as extreme weather conditions or excessive traffic.
If the goods are lost or damaged in transit, please let us know promptly by contacting us on 01452 582350. So we have all relevant information, please follow your call up with written confirmation via email to