Before placing your order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. We endeavour to give as much information as possible in respect to weight and size of our products, however, please contact our sales team on 01452 582350 if you are unsure.

Please be aware Lloyd Loom (Uk) Ltd provide a standard door step delivery service, if you feel that you are unable to handle your purchase from the door step to the room required then we are able to offer an upgraded 2 man white glove delivery service at extra cost.
Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.

Once you have signed for your goods, you will become the owner of the goods and therefore be liable for their subsequent loss or destruction. However, if you wish to for your goods to be returned after you have signed for them, please see section 4 of our terms and conditions below. Please check all items thoroughly before signing the delivery disclaimer which will be handed to you on delivery. Free returns can not be processed if goods are found to be damaged upon later inspection and failure to identify any faults with your order may result in a collection fee being taken off your refund – so please check thoroughly. Signing “not checked” or “signed as unseen” is not acceptable.
Whilst we make every effort to adhere to delivery times, Lloyd Loom (UK) Ltd are occasionally subject to delays from our suppliers, which may affect your delivery times. Unfortunately, Lloyd Loom (UK) cannot be held liable for any delay in delivery beyond our control.
For all deliveries, it is essential that someone is available to receive delivery. Unfortunately, we will not be able to deliver your goods if there is no one at home to sign for them. If you miss your delivery you will be charged for the costs incurred. Re-delivery charges are £30 for Standard Delivery, £60 for Heavy Item Delivery and surcharges can apply depending on your location. Please note that all our delivery services offer an all day service and we are not be able to advise of specific delivery times. Please see our delivery page for more information.
To keep your items in the best possible condition, they are carefully packaged to avoid damage during transit. When you receive your goods, please remember to keep the packaging until you’re 100% satisfied with your order. In the unlikely event that you need to return the item we can only accept it in suitable packaging. This is really important, as each piece of furniture needs the same amount of protection returning to our warehouse as it does on its way to our customers.
Whilst we will endeavour to adhere to delivery time slots, please bear in mind this may be subject to change due to circumstances outside the drivers control such as extreme weather conditions or excessive traffic.
If the goods are lost or damaged in transit, please let us know promptly by contacting us on 01452 582350. So we have all relevant information, please follow your call up with written confirmation via email to lloydloomuk@gmail.co.uk